How do I change my payment details?

How to update your Imagine payment method

We have updated our billing system and need all Imagine customers to have either a Direct Debit or a debit or credit card registered on their account.

Updating your payment method will help ensure that your monthly payments continue to be processed correctly. This applies for instances where your card has expired as well and need to add in the new card detail. Please complete one of the options below.

Option 1: Call us

Call our Credit Control team on 1800 938 800.

Our team can help you:

· Set up a Direct Debit

· Register a debit or credit card for your monthly payments

· Check whether a payment method is already registered on your account

Please have your Imagine account number and payment details ready when you call.

Call 1800 938 800

Option 2: Complete and email your Direct Debit mandate

A Direct Debit mandate is included with the monthly invoice you receive from Imagine.

To set up your Direct Debit:

Find the Direct Debit mandate included with your monthly invoice.

Complete all the required information.

Sign and date the mandate.

Email the completed mandate to: accounts@imagine.ie

Option 3: Complete and post your Direct Debit mandate

A Direct Debit mandate is included with the monthly invoice you receive from Imagine.

To set up your Direct Debit:

Find the Direct Debit mandate included with your monthly invoice.

Complete all the required information.

Sign and date the mandate.

Post the completed mandate to:

Credit Control Team
Imagine
6th Floor, Block 4
Dundrum Town Centre
Sandyford Road
Dundrum
Dublin 16
D16 A4W6

Please include your Imagine account number so we can apply the payment details to the correct account.

Can’t find your Direct Debit mandate?

If you cannot find the mandate included with your monthly invoice, call us on 1800 938 800 and our team will help you.

Why do I need to do this?

Having a Direct Debit or card registered on your account allows us to process your monthly payments through our updated billing system.

Please update your payment method when asked. If we are unable to collect payment for your account, your service may be interrupted.

Keeping your payment information safe

Never send debit or credit card details by email or post. If you would like to register a card, please call our Credit Control team on 1800 938 800.