How do I track my Fibre router delivery?

Step 1: Check Your Confirmation Email

After placing your broadband order, you’ll receive a confirmation email from us. This will include details such as your account number and your package details.

Step 2: Look for Your DPD Tracking Information

Once your router has been dispatched, you’ll receive another email or SMS from DPD with your tracking number and a link to track your parcel in real-time.

Step 3: Track Your Parcel Online · Go to the DPD tracking website: here

· Enter your tracking number or parcel reference number.

· Click Track to see your parcel’s latest status and estimated delivery time.

For more help see:

What should I do if I'm not going to be at home when my router is due to be delivered?

Who will deliver my router, and how will I be notified?