Please make sure your phone is connected to the phone port on back of the router.
If the phone light is on your router please reboot your router. To do this unplug the power cable from the wall and leave out for 2 mins.
Then plug the power cable back in, please wait up to 5 mins for the router to initialise.
If the phone light is not on your router, please call our technical support line on 1800 938 100 or email support@imagine.ie